MADEBYWISDOM SISTER SUPPORT

Terms of Service

Effective Date: [August 7 2026]

Welcome to MADEBYWISDOM Sister Support. Our mission is to provide practical, compassionate support to mothers and women during busy, challenging, unexpected, or overwhelming seasons.

By accessing our website, submitting a booking request, making a payment, or receiving services, you agree to these Terms of Service, our Safety Guidelines, and our Cancellation Policy.

1. Our Services

MADEBYWISDOM Sister Support provides non-medical, non-clinical, practical support services that may include:

● Laundry folding and light laundry assistance

● Light tidying and home resets

● Light household organization

● Grocery, pharmacy, dry-cleaning, post-office, and other approved local errands

● Basic scheduling and life-organization support

● New-mom practical support

● Other services specifically listed and approved during booking

● Services are limited to the tasks selected or approved through the booking process.

2. Services We Do Not Provide

Unless separately authorized in writing and legally permitted, MADEBYWISDOM Sister Support does not provide:

● Medical, nursing, therapeutic, or mental-health services

● Medication administration

● Childcare, babysitting, or unsupervised supervision of children

● Transportation of children or other passengers

● Deep cleaning, hazardous cleaning, or professional housekeeping

● Heavy lifting or moving large furniture

● Electrical, plumbing, construction, repair, or skilled trade services

● Legal, financial, or professional advice

● Emergency response or crisis intervention

● Services involving illegal, unsafe, dangerous, or inappropriate activities

●If a requested task falls outside our approved scope, the Sister Support Partner may decline or stop the task.

3. Booking Requests and Confirmation

Submitting a booking and making payment creates a service request. A booking is not fully confirmed until MADEBYWISDOM Sister Support confirms that an appropriate Sister Support Partner is available.

If we are unable to fulfill a requested booking, the client will be offered:

● A different available date or time,

● An alternative service option, or

● A full refund of the amount paid for the unavailable service.

4. Client Responsibilities

Clients agree to:

• Provide accurate contact, address, and booking information

Clearly describe requested tasks

• Provide safe and reasonable access to the service location

• Disclose relevant information that may affect safety, including pets, access concerns, known hazards, or important household conditions

• Treat all Sister Support Partners with dignity and respect

• Maintain a safe, lawful, and appropriate environment

• Be available by phone during the service when reasonably necessary

• Clients may not request services that are unsafe, illegal, sexually inappropriate, discriminatory, threatening, or outside the approved scope.

5. Home and Workplace Conditions

Clients are responsible for maintaining a reasonably safe environment.

Services may be delayed, modified, or ended if the Sister Support Partner encounters:

• Threatening, aggressive, abusive, or inappropriate behavior

• Unsafe or unsanitary conditions

• Illegal activity

• Unrestrained or aggressive animals

• Smoke, fumes, hazardous materials, or dangerous substances

• Conditions that reasonably create a risk of injury or harm

• If a service must end because of an undisclosed or unsafe condition, the client may not be eligible for a refund.

6. Pets

Clients must disclose pets during booking.

Pets must be secured or safely managed if they are aggressive, unpredictable, or likely to interfere with the service. The client remains responsible for any injury or damage caused by their pet, to the extent permitted by applicable law.

7. Service Changes and Additional Requests

Any additional tasks, extended service time, additional mileage, or changes outside the original booking must be approved before they are performed.

Additional fees may apply. Clients will be informed of applicable charges before additional services are provided whenever reasonably possible.

8. Payments

Payment is required at the time of booking unless otherwise agreed in writing.

All prices are displayed before payment. Approved additional fees may include:

• Additional service time

• Additional mileage

• Approved add-on services

• Other disclosed costs related to the client’s request

Payments are processed through an approved third-party payment provider.

MADEBYWISDOM Sister Support does not store full payment-card information.

9. No Guarantee of Specific Results

We strive to provide caring, reliable, and high-quality support. However, individual results may vary.

MADEBYWISDOM Sister Support does not guarantee that every requested task can be completed within a specific time period or that a particular outcome will be achieved.

10. Respectful Conduct

MADEBYWISDOM Sister Support is built on faith, compassion, dignity, service, and mutual respect.

Harassment, discrimination, threats, intimidation, sexual misconduct, abuse, or inappropriate conduct toward clients, Sister Support Partners, staff, or community members will not be tolerated.

We may immediately end a service and suspend or refuse future bookings when conduct violates these standards.

11. Privacy and Confidentiality

We respect the privacy of our clients and Sister Support Partners.

Information collected during booking will be used to:

• Process and manage service requests

• Communicate about bookings

• Match clients with available support

• Maintain service and safety records

• Improve service quality

• Meet applicable legal or business obligations

Clients should avoid sharing unnecessary sensitive information.

Sister Support Partners are expected to respect client privacy and keep private information confidential, except when disclosure is reasonably necessary for safety, required by law, or needed to manage the service.

12. Photos and Recording

No photos, videos, or recordings may be taken inside a client’s home without the client’s prior permission.

Clients may not record or photograph a Sister Support Partner without consent, except where permitted or required by applicable law.

13. Right to Refuse or End Service

MADEBYWISDOM Sister Support may decline, pause, modify, or end services when:

• A request is outside the approved scope

• A safety concern exists

• Information provided during booking was materially inaccurate

• The environment is unsafe

• A client violates these Terms

• A service cannot reasonably be completed

14. Limitation of Liability

To the fullest extent permitted by applicable law, MADEBYWISDOM Sister Support is not responsible for indirect, incidental, special, or consequential losses arising from the use of our services.

Nothing in these Terms is intended to waive rights that cannot legally be waived or limit liability where such limitation is prohibited by law.

15. Changes to These Terms

We may update these Terms when necessary. The most current version will be posted on our website with an updated effective date.

16. Contact

For questions regarding these Terms, please contact:

MADEBYWISDOM Sister Support
Email: Info@madebywisdom.com
Phone: coming soon
Website: madebywisdom.com